Legal
Privacy Policy
Last updated June 2026
Forbes Family Group (“FFG Connect”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, subscribe to our membership, or otherwise engage with us, when you visit our website or use the FFG Connect mobile application (together, the “Services”).
For the purposes of UK data protection law, Forbes Family Group is the data controller responsible for your personal data.
This policy applies to:
- Visitors to our website
- Applicants to the FFG Connect community
- Approved members using the FFG Connect app and platform
Information We Collect
Information You Provide to Us
Application information may be used to assess suitability for membership, maintain community standards, support future membership opportunities and administer the application process.
Where an application is unsuccessful, information may be retained in accordance with our retention schedule.
We may collect personal information to provide and improve our services to you. The types of information we collect include:
Membership & Application Data
- Name
- Email address
- Phone number
- Application information submitted to join FFG Connect
- Professional background and profile information
- Membership status and subscription information
Account & Platform Data
- Profile information you choose to share
- Messages and communications within the app
- Community engagement, posts, comments, and interactions
- Login credentials and account information
Event Data
- Event registrations and RSVP details
- Guest information submitted by members
- Attendance records and participation information
- Accessibility or support requirements where voluntarily provided
Payment & Transaction Data
- Payment and subscription information (processed via secure third-party providers)
- Transaction history and billing records
Communications
- Customer support requests
- Complaints, feedback, and correspondence with us
Information Collected Automatically
When you visit our website or use the app, we may automatically collect:
- Device information (device type, operating system)
- IP address
- Attendance records and participation information
- Browser type
- Usage data (pages viewed, features used, session duration)
- App performance and diagnostic data
- Browsing behaviour collected through cookies and tracking technologies
This information is used to improve functionality, security, analytics, and user experience.
How We Use Your Information
We use your information to:
- Review applications and manage membership approvals
- Provide and operate the FFG Connect platform
- Facilitate member communication and networking
- Deliver and manage events
- Manage subscriptions and payments
- Improve our website, app functionality, and member experience
- Ensure platform security and prevent misuse
- Monitor and enforce community standards and member conduct
- Communicate important updates or service-related messages
- Send marketing communications where you have consented to receive them
Where required by law, we will obtain your consent before sending marketing communications. You may withdraw your consent or unsubscribe at any time.
We do not sell your personal data.
Legal Basis for Processing (UK GDPR)
Where applicable, we process personal data based on:
- Your consent
- Performance of a contract (such as providing membership access and services)
- Legitimate interests (including platform improvement, security, community management, and event operations)
- Legal obligations
Community Management & Conduct
To maintain a safe, professional, and high-quality environment, we may process personal data relating to:
- Member behaviour and interactions within the platform
- Complaints, reports, or disputes involving members
- Breaches of our Membership Terms or Community Guidelines
- Attendance behaviour and conduct at events
Event Photography & Recordings
FFG Connect events may be photographed, filmed, or recorded for promotional, marketing, community, and archival purposes.
By attending our events, you acknowledge that your image, likeness, voice, or appearance may be captured and used by FFG Connect across digital, print, and social media channels.
If you do not wish to appear in photography or recordings, please notify us in advance or speak to a member of staff at the event.
Sharing of Information
We only share personal data where necessary and under appropriate safeguards.
This may include:
- Service providers (e.g. hosting, payment providers, analytics providers)
- Event and RSVP platforms
- Technology and communication providers supporting the Platform
- Professional advisers
- Legal or regulatory authorities if required by law
All third parties are contractually required to protect your data and only process it for specified purposes.
As part of the FFG Connect networking experience, certain profile information may be visible to other approved members within the app or community environment.
We do not sell your personal data.
Payments
Payments and subscriptions are processed by secure third-party payment providers.
FFG Connect does not store full credit card details on its servers.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, operational, and regulatory requirements.
Data Retention Schedule
| Data Category | What This Includes | Retention Period | Reason for Retention |
|---|---|---|---|
| Membership & Account Data | Application forms, supporting information, decision records | Up to 12 months after decision | To respond to queries or challenges regarding membership decisions |
| Application Data (Including Unsuccessful Applicants) | Application forms, supporting information, decision records | Up to 12 months after decision | To respond to queries or challenges regarding membership decisions |
| Payment & Transaction Data | Billing records, invoices, payment history | 6 years | UK tax, accounting, and financial compliance obligations |
| Event Data | Registrations, attendance records, guest lists | Up to 3 years after the event | Operational review, safeguarding, and dispute handling |
| Event Photography & Recordings | Images, video, audio from events | Up to 5 years or longer, where used for ongoing marketing or archival purposes | Marketing, promotional use, and historical record |
| Platform & Community Activity Data | Posts, comments, engagement, usage within the app | Duration of membership + up to 2 years after termination | Community management, complaints handling, enforcement of terms |
| Communications | Emails, support requests, complaints | Up to 3 years after resolution | Customer service records and dispute resolution |
| Technical & Usage Data | IP address, browser data, app/website usage analytics | 12–24 months | Security, analytics, and performance monitoring |
Deletion and Anonymisation
When personal data is no longer required:
- It will be securely deleted, or
- Anonymised so it can no longer be linked to an individual
- Certain information may be retained for longer where required by law or where necessary to establish, exercise, or defend legal claims.
Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers and encrypted connections
- Access controls and authentication measures
- Regular system monitoring and updates
- Restricted access to personal information
While no system is completely secure, we take data protection seriously and continuously work to maintain appropriate safeguards.
Children’s Privacy
FFG Connect is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Object to certain processing activities
- Restrict processing
- Request data portability
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal data has been handled improperly.
To exercise your rights, contact us at: Complaints@forbesfamilygroup.com
Data Protection Complaints
We are committed to handling personal information fairly, transparently and securely.
If you are unhappy with how Forbes Family Group has collected, used, stored or shared your personal information, you have the right to raise a complaint with us.
Complaints relating to data protection, privacy, marketing communications, cookies, Subject Access Requests or your information rights should be submitted to:
Privacy Lead
Admin@forbesfamilygroup.com
We will acknowledge your complaint and investigate the matter in accordance with our Complaints Procedure.
Where appropriate, we may request additional information to help us investigate your concerns.
If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
Subject Access Requests
You have the right to request a copy of the personal information we hold about you.
Requests should be submitted to: Admin@forbesfamilygroup.com
We may ask for proof of identity before releasing personal information.
We will respond in accordance with applicable data protection legislation and may request clarification where necessary to help us locate the information requested.
Automated Decision Making
Forbes Family Group does not currently make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
Membership applications may be reviewed using internal assessment criteria, however final decisions are made by appropriately authorised individuals.
Cookies & Tracking Technologies
Our website and digital platforms use cookies and similar technologies to:
- Ensure website functionality
- Improve performance and user experience
- Analyse website traffic and usage
- Support security and authentication
- Measure the effectiveness of marketing campaigns
For full details about the cookies we use, the purposes for which they are used and how to manage your preferences, please refer to our Cookie Policy.
You may update your cookie preferences at any time via the cookie settings available on our website.
International Data Transfers
Your personal data may be processed in countries outside your country of residence.
Where international transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of our Services following any updates constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, your personal information or your data protection rights, please contact:
Forbes Family Group
c/o HW Fisher LLP, Acre House, 11–15 William Road, London NW1 3ER
General Enquiries: enquiries@forbesfamilygroup.com
Privacy & Data Protection Enquiries: Admin@forbesfamilygroup.com
If you are dissatisfied with how we have handled your personal information, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.